Shipping

COVID-19

Firstly, our warehouse is still shipping as usual without delay.

Current Delays

Due to the pandemic, there are moderate delays in the transit times for our Couriers and Australia Post. Please allow an extra 1 to 3 working days for delivery.

No Contact Deliveries

All orders will be delivered with No Contact Deliveries to minimise the spread of COVID-19.

Delivery Fee - Retail Customers

We offer FREE Shipping Australia-wide for all orders over $60 and $9.95 for orders under $60 (Excludes Wholesale or Bulk Orders).

Destination Delivery Method Delivery Time Fee (Excludes Wholesale or Bulk Orders).

Sydney, Newcastle, Central Coast, Wollongong & Canberra

Road Express

1 to 3 working days

Free - Orders over $60
$9.95 - Orders under $60

Melbourne & Geelong

Road Express

1 to 4 working days

Free - Orders over $60
$9.95 - Orders under $60

Brisbane & Gold Coast

Road Express

1 to 4 working days

Free - Orders over $60
$9.95 - Orders under $60

Adelaide

Road Express

2 to 5 working days

Free - Orders over $60
$9.95 - Orders under $60

Rest of Australia*

Standard Delivery

3 to 10 working days

Free - Orders over $60
$9.95 - Orders under $60

* Due to the rising Shipping Costs, for Northern Territory (Post Codes: 0800 to 0899), Country Western Australia (Post Codes: 6215 to 6799) and Far North Queensland (Post Codes: 4803, 4806-4999, 9961-9998), a surcharge of $25 will now apply if the following products are in your cart (The Surcharge will not apply if the following products are not in your cart):

 

- 100% Bamboo 3 Ply Double Length Toilet Paper - 48 Rolls

- 100% Bamboo 3 Ply Double Length Toilet Paper - 24 Rolls

- 100% Recycled 3 Ply Double Length Toilet Paper - 24 Rolls

- Rachael Sarra x HWRco - 100% Recycled 3 Ply Toilet Paper - 48 Rolls

 

Delivery Fee - Wholesale & Bulk Customers

Delivery fee will be applicable for all wholesale and bulk customer orders. It will be charged according to the weight and cubic size of your order and your location. Submitting the wholesale order does not reserve the units ordered nor are you obligated to proceed with the order.


Once you submit a wholesale order, we will send you a check out link with shipping quote. If you wish not to proceed with the order, you can request to cancel the order. For more information, please visit our Wholesale & Bulk Information Center.

Dispatch Time

We aim to have all orders shipped the same day if placed before 2:00pm (AEST). Please allow up to 48 hours for your orders to be dispatched during sale and holiday periods. We apologise for the inconvenience.

Tracking

Once your order is packed and en route to you, we will send you an email with a tracking number with tracking instructions.

Delivery

If you are not home at the time of delivery, your parcel may have been:

    • redirected to the post office and you have been left a calling card; or
    • left at a safe location at your address.

Please check your tracking to locate your parcel. If your parcel has been redirected to your local post office, you can collect your parcel with a Photo ID.

International Shipping

We currently only ship to Australia and United States.